SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping at Gondwana Macadamias.
We are family owned, family farmed and take pride in creating Macadamia products we hope you will enjoy.
All orders will be processed and shipped via Australia Post within 5 working days.
Tracking is noted, and delivery time will depend on order destination.
Customers will be advised within 2 business days if items you have ordered, are unavailable. Or if there will be a delay in processing your order.
RETURN POLICY
We thank you for your purchase and trust it meets or exceeds your expectations.
However, if for some reason they are unacceptable quality, or damaged, you may return to us, for a full refund.
Unfortunately we can not accept returned products, if you have simply changed your mind.
Every care is taken to ensure they reach you in good condition.
If there is an issue with transit, please take photos on arrival.
RETURNS
All returns must be postmarked fourteen (14) days of the purchase date.
All returned items must be in new condition, and similar weight to dispatch.
With all original packaging included.
RETURNS PROCESS
To return an item, please email malleehawk3@gmail.com.au to obtain a Return Authorisation Number (RAN).
After receiving RAN, place item securely in its original packaging, with Order Confirmation Number. Then mail your return to the following address.
Gondwana Macadamias
Att: Returns
RAN #
696 Tregeagle Rd
Tregeagle, NSW 2480
Return shipping charges will be reimbursed.
REFUNDS
After receiving your return and inspecting the condition, we will process your return or exchange. Please allow (7) days from receipt. We will notify you by email when your return has been processed.
QUESTIONS
If you have questions concerning our return policy, please contact us at